Terms & Conditions —my11bet

Welcome to my11bet. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and my11bet ("Company", "Platform", "we", "our", "us") governing your access to and use of the my11bet website located at https://my11bet.cam and all associated services, games, promotions, and features available thereon.

By creating an account, making a deposit, or placing any wager on this Platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must immediately discontinue your use of the Platform.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gambling Policy, both of which form part of the overall agreement between you and my11bet.

For the purposes of these Terms, the following definitions shall apply:

• "Account" refers to the individual user account registered by a Player on the my11bet Platform.
• "Balance" means the total funds held in a Player's Account, comprising real-money deposits, winings, and any applicable bonus funds.
• "Bonus Funds" means any promotional credits, free spins, or bonus amounts credited to a Player's Account pursuant to a promotional offer, which are subject to separate wagering requirements.
• "KYC" means Know Your Customer — the identity verification process required by my11bet before a Player may process their first withdrawal.
• "Platform" refers to the my11bet website, mobile interface, associated applications, and all services accessible through them.
• "Wager" means any bet placed by a Player using real-money Balance on any game, event, or market available on the Platform.
• "Wagering Requirement" means the minimum turnover amount that must be achieved using Bonus Funds before those funds — or winings derived from them — may be withdrawn.
• "MYR" / "RM" refers to Malaysian Ringgit, the primary currency used on this Platform for Malaysian players.

To register and maintain an Account on my11bet, you must satisfy all of the following eligibility requirements at all times:

1. You must be at least 21 years of age. my11bet applies a minimum age of 21 in accordance with international best practices for casino-style gambling platforms.
2. You must be a natural person (not a corporation, trust, or other legal entity) acting in your own personal capacity.
3. You must have the legal capacity to enter into a binding agreement under the laws applicable to you in your jurisdiction.
4. You must not be a resident of any jurisdiction in which online gambling is prohibited or where accessing this Platform would be unlawful.
5. You must not be a current or former employee, director, contractor, or immediate family member of any employee of my11bet or its affiliated companies.
6. You must not have had a prior Account closed or suspended by my11bet for breach of these Terms or for fraud-related reasons.

Each individual may register one Account only. Registering multiple accounts ("multi-accounting") is a serious breach of these Terms and may result in immediate closure of all associated accounts and permanent forfeiture of any balances held therein.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, mobile number, and a valid email address. Providing false information during registration — in particular falsifying your age or identity — constitutes a material breach of these Terms and may constitute a criminal offence under applicable law.

You are solely responsible for:

• Maintaining the confidentiality of your username and password;
• Ensuring that no third party accesses your Account;
• All activity that occurs under your Account, whether or not authorised by you;
• Notifying my11bet immediately if you suspect unauthorised access to your Account.

my11bet will never ask you for your password via email, live chat, or any other communication channel. Do not disclose your credentials to any person purporting to represent my11bet.

my11bet accepts deposits via a range of Malaysian payment methods, including but not limited to:Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank online banking, and Hong Leong Connect. Accepted payment methods may change at any time without prior notice.

All deposits must be made from a payment account registered in your own name. Third-party deposits — meaning deposits funded from accounts held by a person other than the registered Account holder — are strictly prohibited and may be returned or forfeited without notice.

Minimum deposit amounts and processing times vary by payment method. Instant processing applies to e-wallet methods and DuitNow. FPX and bank transfer methods may take between 5 and 15 minutes to reflect in your Account balance.

• Minimum deposit:RM 30 (subject to payment method).
• my11bet does not charge deposit processing fees; however, your payment provider may apply their own charges.
• Deposits are made in Malaysian Ringgit (MYR) unless otherwise specified.
• Deposits are not eligible for interest regardless of the duration held in your Account.

my11bet reserves the right to request supporting documentation for any deposit at its absolute discretion, including for anti-money laundering (AML) compliance purposes.

Withdrawal requests are processed subject to the following conditions being met in full:

1. The Player's Account must be fully KYC-verified prior to withdrawal processing.
2. All applicable wagering requirements attached to bonus funds must have been satisfied.
3. The withdrawal amount must not exceed the Player's applicable daily or monthly withdrawal limit, which is determined by VIP tier.
4. The Account must be in good standing with no pending investigations, disputes, or compliance flags.
5. Withdrawals must be directed to the same payment method used for deposit, where the payment provider permits — this is anti-money laundering control.

Processing times are as follows:

• E-walets (Touch 'n Go eWallet, Boost, GrabPay): Typically 5–30 minutes after approval.
• DuitNow: Typically instant to 30 minutes after approval.
• Bank transfer (FPX / online banking): 1–3 business hours during banking hours; longer during public holidays.
• Cryptocurrency: Subject to blockchain confirmation times.

Minimum withdrawal: RM 50. Maximum single-transaction withdrawal limits apply and are communicated within the withdrawal interface. my11bet reserves the right to process large withdrawals instalments.

From time to time, my11bet offers promotional bonuses including welcome bonuses, reload bonuses, free spins, birthday bonuses, referal rewards, and VIP programme benefits. All promotions are subject to the following general terms, as well as any specific terms stated in the individual promotion's description:

• Bonuses may only be claimed once per eligible Player, per household, per device, and per IP address unless explicitly stated otherwise.
• All bonuses carry a wagering requirement that must be met before any associated funds or winnings can be withdrawn. The applicable wagering multiplier is stated in each promotion's specific terms.
• Bonus funds and real-money funds are tracked separately. Real-money balance is used first in all wagering activity unless the Player selects otherwise.
• Not all games contribute equally towards wagering requirements. Slots typically contribute 100%, while live casino games, table games, and sports betting may contribute at a lower rate as specified in the promotion terms.
• Bonuses have an expiry period, commencing from the date of issue. Any uncompleted wagering requirements and associated bonus balance will be forfeited upon expiry.
• my11bet reserves the right to withdraw, modify, or discontinue any promotion at any time. Promotions may not be combined unless explicitly stated.
• Any attempt to exploit bonus structures through arbitrage, low-risk wagering strategies, or coordinated play constitutes abuse and may result in the forfeiture of bonus and associated winings, and potential account closure.

The following general rules govern all wagering activity on my11bet, including sports betting on markets such as Liga Super Malaysia, EPL, UFC, and other available events, as well as casino game wagers:

• All bets are placed at the Player's own risk. Once a wager is confirmed and accepted by the Platform, it cannot be cancelled or amended unless an error is identified on my11bet's part.
• In the event of a technical fault or system error causing incorrect odds, incorrect game outcomes, or eroneous credits, my11bet reserves the right to void affected bets and/or recover any erroneously credited funds.
• Maximum bet and maximum payout limits apply per wager, per market, and per event. These limits are displayed within the relevant game or betting interface and may change without prior notice.
• For sports betting: match and event results are determined by the official governing body's declared result. In the event of disputes regarding results, my11bet's decision shall be final.
• my11bet reserves the right to limit or refuse any wager at its absolute discretion, including where suspects match-fixing, insider information, or any other form of irregularity.
• Incomplete or abandoned games and events are subject to specific settlement rules, as detailed in the sports betting rules section within the Platform.

The following actions are strictly prohibited on the my11bet Platform and constitute a material breach of these Terms:

• Registering more than one Account;
• Providing false, misleading, or incomplete registration information;
• Accessing the Platform if you are under 21 years of age or are a resident of a jurisdiction where such access is unlawful;
• Using the Platform for money laundering, fraud, or any other unlawful financial activity;
• Using automated tools, bots, scripts, or any other software to interact with the Platform in a manner not intended for human users;
• Collusion with other Players to gain an unfair advantage;
• Exploiting software bugs, errors, or lopholes, whether discovered accidentally or deliberately sought;
• Engaging in any form of match-fixing, spot-fixing, or any activity that corrupts the integrity of a sporting event;
• Chargeback abuse — initiating fraudulent chargebacks with payment providers after wagering deposited funds;
• Harassing, abusing, or threatening my11bet staff, agents, or other players.

Where my11bet determines that a breach of this section has occurred, it reserves the right to immediately suspend the Account, void all pending bets and bonuses, permanently close the Account, report the matter to relevant authorities, and pursue recovery of any financial loss through all available legal remedies.

All content on the my11bet Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, game designs, data compilations, and software — is the property of my11bet or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publish any portion of the Platform's content;
• Modify, create derivative works from, or reverse-engineer any part of the Platform;
• Use the Platform's content for any commercial purpose without prior written consent from my11bet;
• Frame or link to any portion of the Platform without prior written authorisation.

Any unauthorised use of the Platform's intellectual property may constitute an infringement of copyright, trademark, or other applicable laws and may expose you to civil and/or criminal liability.

To the fullest extent permitted by applicable law, my11bet, its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform;
• Loss of profits, data, goodwill, or other intangible losses resulting from your access to or use of — or inability to access use — the Platform;
• Any interruptions, delays, errors, or omissions in Platform operation due to circumstances beyond my11bet's reasonable control, including force majeure events, telecommunications failures, or third-party service outages;
• Any loss arising from unauthorised access to your Account where such access results from your failure to maintain the confidentiality of your credentials.

my11bet reserves the right to suspend or permanently close any Account, and to withold or void any balance associated therewith, without prior notice, in the following circumstances:

• Breach of any provision of these Terms;
• Reasonable suspicion of fraudulent, abusive, or illegal activity;
• Account found to be in violation of the one-account-per-person policy;
• Failure to complete KYC verification within a reasonable period of receiving a request to do so;
• Chargebacks initiated by the Player without legitimate basis;
• Requests from law enforcement or regulatory authorities.

Players may also voluntarily close their Account at any time by contacting our support team. Self-exclusion requests — including permanent self-exclusion — are processed under ourResponsible Gambling Policy and will be actioned within 24 hours of confirmation. Any real-money balance (excluding bonus funds) remaining at the time of voluntary closure will be refunded to the Player's last verified payment method, subject to KYC verification and standard withdrawal processing terms.

my11bet is firmly committed to promoting responsible gambling. We recognise that for a small number of individuals, gambling can become a problematic behaviour. We actively support Player wellbeing through the following tools and policies:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their Account settings. Once set, a reduction takes effect immediately; an increase may be subject to a cooling-off period.
• Session Time Limits: Players may configure session time reminders and automatic logout triggers.
• Self-Exclusion: Players who wish to take a break from gambling may request a temporary cooling-off period (minimum 24 hours) or a permanent self-exclusion. Requests are processed within 24 hours.
• Reality Checks: In-session notifications are available to remind players of elapsed time and net wagering activity.

Gambling is for entertainment only and is strictly for players aged 21 and above. If you believe you may have a gambling problem, we encourage you to seek help. For further guidance, please visit our dedicatedResponsible Gambling page.

These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction under which my11bet holds its operating licence, without regard to conflict of law principles.

In the event of a dispute between you and my11bet, you agree to first contact our customer support team to seek an informal resolution. If the matter cannot be resolved informally within 30 days, either party may escalate the dispute through applicable dispute resolution mechanisms available under the Platform's licensing framework.

Nothing in this clause shall prevent either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect confidential information or intellectual property rights.

my11bet reserves the right to update, modify, or replace any part of these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active Players via email or an in-Platform notification.

It is your responsibility to review these Terms periodically. Your continued use of the Platform following the posting of any revised Terms constitutes your acceptance of those changes. If you do not agree with the revised Terms, you must discontinue your use of the Platform immediately and may request closure of your Account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or regarding your Account or any transaction on the Platform, please contact us through the following channels:

• Live Chat: Available 24/7 directly within your my11bet Account dashboard. This is the fastest way to reach our support team.
• Email: [email protected] — please allow up to 24 hours for a response, though most queries are addressed within a few hours.

my11bet serves players from across Malaysia, including Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and Bangsar. Our support team is staffed around the clock to assist you regardless of your time zone.

For responsible gambling-related queries or self-exclusion requests, please refer to our Responsible Gambling page for additional contact options and external support resources.